• Standard Items: 1–2 business days on average
  
• Laser-Cut Personalized Metal Art: 5–10 business days
  

Each piece is carefully crafted to ensure the highest quality before it ships.

• USA: 5–7 business days (90% of orders arrive even sooner)
  
• Canada, UK & EU: 5–10 business days
  
• Rest of the World: 7–14 business days
  

We work hard to get your order delivered as quickly as possible—most customers receive theirs earlier than expected.

Once your order ships, you’ll receive a tracking number via the email you used at checkout.

If you haven’t received your tracking details within 2 business days, please contact us at support@boxedwithlove.store and we’ll be happy to help.

If your order shows as delivered but you haven’t received it, please try the following:

1. Check your mailbox and surrounding areas (if applicable)
   
2. Allow 1–2 extra days — carriers sometimes mark packages as delivered slightly early
   
3. Contact your local post office with your tracking number for a more detailed update
   

Still need help? Reach out to us anytime — we’re here for you!

If it’s been over 2 business days, don’t worry—here’s why:

Our team of hardworking moms takes weekends off to spend time with their families ❤️

• Orders placed after 3 PM EST on Friday or over the weekend (Saturday–Sunday) will typically ship out by Tuesday or Wednesday
  

We appreciate your patience and support—it means a lot to our small, family-focused team!

We’re so sorry for the mix-up 💛

If you received the wrong item, please contact us within 7 days of delivery and include:

• Your order number
  
• A photo of the item received
  

We’ll quickly send the correct item at no extra cost or provide a suitable solution.

📩 Reach us at support@boxedwithlove.store — we’ll make it right as soon as possible!

We’re truly sorry your gift didn’t arrive in perfect condition—that’s not the experience we want for you or your loved one 💔

If your item arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
  
• A clear photo of the damaged item
  

We’ll gladly send a replacement at no extra cost or find the best solution for you.

📩 Reach us anytime at support@boxedwithlove.store — we’ll make it right with love and care 💝

No worries—we’ve got you! 💛

Please email us at support@boxedwithlove.store within 3 hours of placing your order while it’s still in production.

Once your order has been shipped, we’re unfortunately unable to make any changes.

At Boxed With Love, we process orders quickly so your gift arrives as soon as possible 💛

Because of this, cancellations are only possible within 3 hours of placing your order. After that, your order may already be in production or preparing for shipment.

To request a cancellation, please email us right away at support@boxedwithlove.store.