About Our FAQ Section

At Boxed With Love, we know that choosing the perfect gift for someone special comes with questions. Our Frequently Asked Questions (FAQ) section is here to make your shopping experience simple, transparent, and worry-free.

Whether you’re wondering about shipping times, personalization options, jewelry quality, or returns, this page provides all the answers you need. We believe in being open and honest—because when you shop with us, you’re not just buying jewelry, you’re sharing love, memories, and meaning.

If you don’t find what you’re looking for, our friendly Customer Care Team is always happy to help. 💝

How long does production take?

1-2 business days on average

*except for the laser-cut personalized metal arts, which could take 5-10 business days.

How long does shipping take?

  • For US orders, it takes around 5-7 business days but almost 90% of our packages get delivered earlier than the estimated delivery date.
  • For Canada, UK & EU: 5-10 business days
  • Rest of the world: 7-14 business days

How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not
received your tracking information and it has been over 2 business day, please contact us at support@boxedwithlove.store

My order has been marked as delivered but Ihave not received it?

Please follow these instructions:

1. Double-checking your mailbox (If owned).
2. Sometimes the order get delivered 1 or 2 days after the scheduled delivery. So we please ask you to be patient.
3. You can call the local post office with your tracking number and ask for a more detailed report on your order.

GOT MORE QUESTIONS? CLICK HERE TO CONTACT US

 It's been more than 2 days and my order stillhaven't been shipped. Why?

Our team of moms doesn't work on weekends. Family time ; So if you ordered on a Friday past 3pm EST or on a Saturday, please expect it to ship out by Tuesday or Wednesday. 

Wrong Item Sent?

We’re so sorry for the mix-up! 💛

If you received the wrong item, please contact us within 7 days of delivery with your order number and a photo of the item you received. We’ll quickly send the correct item at no extra cost or offer a suitable solution.

You can reach us at support@boxedwithlove.store, and our team will make it right as soon as possible.

Item Arrived Damaged?

We’re truly sorry your gift didn’t arrive in perfect condition — that’s not the experience we want for you or your loved one. 💔

If your item arrives damaged, please contact us within 7 days of delivery with your order number and a clear photo of the damaged item. We’ll gladly send a replacement at no extra cost or work out the best solution for you.

Reach out to us anytime at support@boxedwithlove.store, and we’ll make it right with love and care. 💝

I made a mistake with my order info, how do I correct it?

Kindly email us support@boxedwithlove.store within 3
hours while your order is still in the production stage. Once the order has been shipped, we can no longer make any changes.

How do I cancel an order?

Here at Boxed With Love, we pride ourselves with our fast order processing and shipment. As soon as an order is placed, our team of beautiful moms immediately prepare it for dispatched.

Thus, we can only approve order cancellation requests within the first 3 hours after an order is placed. Just email us at support@boxedwithlove.store